#asks-offers-advice

Thread

Steven Puri February 27, 2025 at 05:11 PM

Question for anyone who has a POV on the relative traction they have gotten with these 3 channels. All I need is a quick 1, 2 or 3 in the thread, if you can graciously spare the time.

If you were to select which of these three paid channels gave you the highest-quality of new customer traffic (i.e. high-intent, low-churn) for a wellness product (CPG or SaaS), which one would you pick:

  1. social media ads (LI, IG, TT, FB, et al.)
  2. influencer posts in social
  3. newsletters and/or podcast ads

Brian Von Ancken February 27, 2025 at 07:42 PM

curious to get some perspective here! @Nao Yukawa @Stan Marchand @Sean Dadashi @Kyle Gonzalez @Ashley Moraca @Meg Donovan @Amy Kepler @Tom Barten

Nao Yukawa February 27, 2025 at 07:52 PM

It definitely depends on a lot of factors, but for us, influencer posts have brought in the highest-intent users. We work with influencers in our niche, so their audience naturally aligns with our target users. Plus, since in our case they usually make 5-10 minute videos, their viewers get a much deeper understanding of our product than through other channels.

Steven Puri February 27, 2025 at 08:18 PM

Thanks, @Nao Yukawa. Have you primarily been paying the influencers by content or by traffic or via affiliate revenue? Or a combo?

Meg Donovan February 27, 2025 at 08:28 PM

Influencers with a hybrid influencer/affliate pay structure has worked the best for us for quality (so we pay an initial flat fee and bonus for a certain # of conversions). In our case, we're looking for customers to book a "session" so if an influencer can onboard a certain # of customers, we pay a bonus on top of flat fee.

Meg Donovan February 27, 2025 at 08:28 PM

Seems to be better quality then paid social (for us at least)

Nao Yukawa February 27, 2025 at 08:28 PM

We've only done affiliate (30% commission of the revenue made by their audience)

Steven Puri February 27, 2025 at 08:37 PM

Fantastic help. Thank you @Meg Donovan and @Nao Yukawa 🙂

Tom Barten February 28, 2025 at 06:55 PM

Hi @Steven Puri

In my view, it’s not as simple as choosing 1, 2, or 3—it really depends on the context. You can use any of these channels to get your ad in front of new people, but that doesn’t necessarily mean they will see it in a way that makes a positive impact.

The key distinction here is between showing an ad and having it actually be noticed and remembered. If an ad doesn’t trigger a memory that was previously implanted, it risks being just another piece of background noise. This is where the interplay between memory marketing (brand building) and action marketing (direct response) comes into play.

Some thoughts on each channel:

  1. Social media ads (LI, IG, TT, FB, etc.) ◦ These platforms allow for targeting, but the environment is highly cluttered, making it harder to stand out unless your brand is already familiar to the audience. ◦ If you’ve already established memory traces through brand marketing, paid ads can trigger those memories and drive action. However, if you are completely unknown, you are fighting an uphill battle to get noticed.
  2. Influencer posts in social ◦ Influencers can work as a form of word-of-mouth marketing by proxy, transferring their trust to your brand. ◦ The Vampire Effect is a major challenge—sometimes, the influencer’s brand overshadows the actual product, meaning people remember the influencer but not what they were promoting. This can lead to poor long-term brand recall. ◦ The effectiveness depends heavily on the authenticity of the partnership and whether the influencer’s audience truly aligns with your brand’s values and needs.
  3. Newsletters and podcast ads â—¦ These formats often have higher trust and engagement because they are consumed in a more focused setting. â—¦ If the podcast or newsletter has a strong, recurring audience, the repetition effect helps implant and reinforce memories over time, making the brand more likely to be recalled when the listener is in-market. â—¦ This channel is particularly strong for high-intent buyers, especially when the host has built credibility with their audience. I know you were looking for a simple 1, 2, or 3, but I think the reality is more nuanced. That said, hopefully, this breakdown helps you make a more informed decision based on what will work best for your specific context.

Best,
Tom

Steven Puri March 01, 2025 at 09:28 PM

@Tom Barten This is an incredibly thoughtful AND HELPFUL way to think through this. I'm really grateful for you and to @Brian Von Ancken for this group. Have a great weekend, y'all. I'm going to go rethink my drink.

Tom Barten March 03, 2025 at 11:08 AM

@Steven Puri Glad you found it helpful! I share more insights like this through my email list—feel free to sign up at books.tombarten.com if you’re interested.