#intros

Hi everyone, excited to be here!

🙋 Name: Max
📍 Location: Brooklyn, NY

💼 Current role: SVP at Oats Overnight, leading retention. I’m obsessed with subscription. I focus on membership systems, habits, and moments that turn subscribers into real fans, not just lower churn. Previously led retention work at DoorDash (DashPass) and AG1.

🎯 Hobbies: Writing maxOS on Substack (weekday notes plus a weekly essay every Wednesday at 8:05am ET), building 500+ (a professional community built on genuine relationships over transactional networking), and hanging with my wife Andrea and our daughter Lettie.

💬 I’d love to connect about:
• Subscription retention and membership design
• Community building that creates belonging
• Authentic writing and audience development
• Decision-making frameworks and first-principles thinking
• Challenging conventional growth and marketing instincts
🤝 How I can help: Happy to share what’s worked (and what hasn’t) across the retention stack, including payment recovery, lifecycle strategy, annual plan conversion timing, membership perks and structure, and the mechanics of turning customers into advocates. Also always down to talk about building communities and connection.

✨ How the group can help me: I’m always looking to meet people who think differently about retention, community, and creative work. If you have experience building digital communities, would love to talk to you. Please ping me.

Looking forward to meeting everyone.